How Can We Help You?
Find answers, get assistance, and explore helpful resources for your appify ph account, applications, subscriptions, and platform experience.
Contact Support
Reach our team directly. Signed-in users can also use the chat bubble at the lower right of the app.
Email Support
support@fibolim.com
Best for detailed questions, screenshots and account requests.
Send an emailHelp Center Categories
Pick a topic to jump to its answers.
Getting Started
Create an account, sign in and build your first app.
- · How do I create an appify ph account?
- · How do I sign in?
- · How do I build my first app?
Account Management
Profile, password, security and account deletion.
- · How do I change my name, photo, mobile number or email?
- · How do I change or reset my password?
- · How do I keep my account secure?
Subscriptions and Billing
Plans, upgrades, payments and cancellation.
- · What plans are available?
- · How do I upgrade or downgrade my plan?
- · Where can I see my payments and invoices?
AI Features and Tools
Using the AI builder, credits and troubleshooting.
- · What can the AI do?
- · How do credits work?
- · How do I manage or undo AI-generated changes?
Applications and Projects
Create, edit, publish and fix your apps.
- · How do I organise my apps?
- · How do I publish my app?
- · How do I share my app or work with a team?
Integrations
Connected services and permissions.
- · Which services can I connect?
- · What permissions do connections get?
- · An integration stopped working.
Technical Support
Sign-in problems, errors, bugs and the mobile app.
- · I can't sign in.
- · The platform or my app is loading slowly.
- · How do I report a bug?
Account and Data Requests
Deletion, correction, privacy and access.
Frequently Asked Questions
Search or browse by topic. Click a question to see its answer.
29 answers
Getting Started
How do I create an appify ph account?
Go to www.appify.ph and click Get started (or Build Your App for FREE). Enter your name, email address and a password, accept the Terms and Privacy Policy, and create your account.
New accounts start on the Free plan with free credits, and no credit card is needed.
How do I sign in?
Click Sign in on www.appify.ph and enter the email address and password of your account. You stay signed in on that device until you sign out or your session expires.
How do I build my first app?
On the Home screen, describe your business problem or the app you want in the prompt box (you can also attach files or use voice input) and send it. The AI builds the app and shows a live preview.
Keep chatting with the builder to add features or change things, then publish when you are ready.
How do I find my way around the platform?
The sidebar lists your apps in folders: Favorites first, then your own folders, then Other Apps (every app not in Favorites or a folder). Open any app to keep building it.
Your name at the lower left opens the account menu: Account (Workspace, Profile, Data Backup), Usage & billing, Affiliate program, All apps, Community and Sign out.
Account Management
How do I change my name, photo, mobile number or email?
Open the account menu (your name, lower left) → Account → Profile. You can change your profile photo, name and mobile number there.
To change your sign-in email, enter the new address in Profile; we send an 8-digit code to it, and the change applies once you enter the code.
How do I change or reset my password?
Signed in: go to Settings → Profile and use the Password option; we email you an 8-digit code to confirm the new password.
Forgot your password: on the Sign in page, click Forgot password, enter your email, and follow the code we send you. Codes expire after 10 minutes.
How do I keep my account secure?
Use a strong password you do not use elsewhere, never share sign-in codes, and sign out on shared devices.
Repeated wrong passwords temporarily lock sign-in to protect your account. If you see activity you don't recognise, change your password and contact support right away.
How do I delete my account?
Send an Account and Data Request through the support form below (or email support@fibolim.com with the subject "Account deletion request") from the email address of your account.
We confirm your identity, cancel any active subscription, delete your account, apps and data, and confirm by email. Payment records required by law are kept.
Subscriptions and Billing
What plans are available?
appify ph has a Free plan and paid plans with more monthly credits, more apps and more team members. Paid plans can be billed monthly or yearly.
You can see the current plans and prices in Settings → Billing, or whenever you are asked to upgrade.
How do I upgrade or downgrade my plan?
Go to Settings → Billing and choose a plan. Payment is made through a secure Stripe checkout.
To move to a lower plan or to Free, use the options in Billing; the cancel flow also offers a downgrade.
Where can I see my payments and invoices?
Settings → Billing shows your plan, your next charge, your saved payment method and your invoices.
My payment failed. What happens?
We email you when a renewal payment fails. Update your payment method in Settings → Billing and try again.
If the payment remains unpaid, your account moves to the Free plan. Your apps stay in your account. If you were charged but your plan didn't change, send us a request with the date and amount.
How do I cancel my subscription?
Go to Settings → Billing and click Cancel subscription (or Cancel trial). The steps show what changes, offer a downgrade if you prefer, and let you book a short call with our team, who complete the cancellation.
You can also send a Subscriptions and Billing request below. Refunds follow our Terms of Service.
AI Features and Tools
What can the AI do?
The AI builder creates and edits full apps from your instructions: pages, database, sign-in and features. You can also use voice input, attach files and screenshots, and edit visually.
The support chat (bubble at the lower right) is answered by an AI assistant first, and you can ask for a human at any time.
How do credits work?
AI building and app services (such as your apps' own AI features and emails) use credits. Your plan includes credits every month, and you can buy more.
See your balance and what used your credits in Settings → Usage. We email you when your credits run low.
How do I manage or undo AI-generated changes?
Everything the AI generates is part of your app, so you can ask the builder to change or remove it. For your app's live data, you can restore an earlier backup from Settings → Data Backup.
Always review AI output before relying on it.
The AI didn't do what I asked. What should I do?
Be specific: describe one change at a time, name the page or button, and attach a screenshot. If a build fails, try again or describe the error you see.
If you keep getting the same problem, open the support chat or send a request with the app name and a screenshot.
Applications and Projects
How do I organise my apps?
Use folders in the sidebar and mark apps as Favorites with the star. All apps (from the account menu) lists every app, where you can also delete an app you no longer need.
How do I publish my app?
Open the app and click Publish. Choose who can open it, then publish to get its live link. Publish again whenever you want your latest changes to go live.
You can also connect your own domain from the Domain option.
How do I share my app or work with a team?
Use Share inside an app to invite people by email or create a link. Invite teammates to your whole workspace in Settings → Workspace and choose which apps they can open.
How do I restore my app's data?
The live data of every published app is backed up once a day. Go to Settings → Data Backup, pick the app and a backup, and restore it.
My app shows an error or doesn't work as expected.
Describe the problem to the builder in the app's chat, including what you clicked and what you saw; it can usually fix it. A screenshot helps.
If it still fails, use the support chat (it can start a fix on your app) or send a Technical Support request below with the app name.
Integrations
Which services can I connect?
In the builder you can connect GitHub (paid plans) to sync your app's code to a repository, and Figma to bring in designs. In the Community you can use your Facebook profile photo.
Your apps can also use other services; ask the builder for the integration you need.
What permissions do connections get?
Facebook: only your public profile, to import your photo. GitHub: the token and repository you enter, used only to sync your code. You can revoke access at any time from the connected service's own settings.
An integration stopped working.
Reconnect it or enter a new token: tokens expire or get revoked. If it still fails, send an Integrations request below with the service name and the error you see.
Technical Support
I can't sign in.
Check the email address and password, or reset your password from the Sign in page. After several wrong attempts, sign-in is locked for a short time; wait and try again.
Still stuck? Send an Account and Data Request below from the email of your account.
The platform or my app is loading slowly.
Refresh the page, check your internet connection, and try another browser. A build in progress can make the preview slower until it finishes.
If it continues, tell us the page or app, your device and browser, and the time it happened.
How do I report a bug?
Send a Technical Support request below with what you did, what you expected, what happened, and a screenshot. Include the app name and your device and browser.
The mobile app isn't working properly.
Make sure you have the latest version of the app and a stable connection, then close and reopen it. The mobile app shows the same platform as the website, so you can also use www.appify.ph in your phone's browser.
Report the problem with your phone model and app version.
Account and Data Requests
Send these through the form below with the category Account and Data Request, or email support@fibolim.com, from the email address of your account. We verify your identity before acting on any request, and answer within the period the Data Privacy Act requires.
Account deletion
Ask us to delete your account, apps and data. We confirm it's you, cancel any active subscription, and confirm by email.
Personal data deletion
Ask us to delete specific information (for example an app, files or support conversations) without closing your account.
Data correction
Fix your name, photo, mobile number or email yourself in Settings → Profile, or ask us to correct anything else.
Privacy concerns
Ask how your data is used, request a copy of it, or object to its processing under the Data Privacy Act of 2012.
Account access issues
Reset your password with a code sent to your email, or tell us if you can no longer reach your account's email.
Submit a Support Request
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